Refund Policy Template


This Refund Policy Template is for use if you are a small business where you are selling a product or service online.

It can be added to your online Terms of Sale, Booking Forms or Client Contracts.

Our legal templates are easy to understand, simple to edit and available for immediate download! Upon completing your purchase, you will receive an editable WORD document download and EXPLANATORY NOTES on how to use and complete each template, plus 14 days basic EMAIL SUPPORT for this template.


This Refund Policy Template is for use if you are an Australian small business, solopreneur, e-commerce business that is selling a product or service.

Having a poorly written or too brief refund policy will cost your business time and money. Having a well-drafted and legally robust refund policy helps your customer understand when they can and cannot request a refund, which saves you time having to deal with working through the process with them.

This Refund Policy Template is ideal for start-up businesses. It is not ideal for companies, and businesses offering complex delivery and provision of products and services.

This Refund Policy Template covers:

  • Australian Consumer Law
  • Change of mind
  • Products damaged during delivery
  • Returns process and shipping cost for returns
  • Response times
  • Expectations


You can add this Refund Policy to your:

  • Terms of Sale
  • Client Contracts
  • Booking Forms
  • Point of Sale area
  • Purchase FAQs on your website
  • Facebook page or social media profiles if you sell via social media

If you require a customised Refund Policy to be drafted for your business book in for a chat with Shalini here.



This Refund Policy Template has been lovingly created by Shalini Nandan-Singh (an Australian lawyer) to give you the protection your business requires without the expense of a custom done-for-you legal service.

Upon completing your purchase, you will receive a downloadable policy template in an editable Word document format along with explanatory notes on how to use and complete the document to customise the policy to your needs. Just fill in the blanks, and then upload to where this policy needs to be displayed, and you’re done.  Be sure to save your files somewhere safe - for security reasons the templates are limited to download 5 times and must be downloaded within 14 days.  You can always contact us if you need more for any reason.

If you get stuck you can request support for basic enquiries within 14 days at or for more complex issues you can book in a coaching call with me to review your policies. You can also review our FAQs here.

Consider upgrading your templates with our customisation option, perfecting the template for your business. Book your customisation upgrade here.

If you are unsure if this template is right for you, please send me an email and I will be happy to point you in the right direction of what your business needs. Contact me here.