- Refund Policy Template - Love Your Legals

Refund Policy Template


This Refund Policy Template is for use if you are a small business where you are selling a product or service online.

It can be added to your online Terms of Sale, Booking Forms or Client Contracts. Simply fill-in-the-blanks and upload!



This Refund Policy Template is for use if you are an Australian small business, solopreneur, e-commerce business that is selling a product or service.

This policy is ideal for start-up businesses. It is not ideal for companies, and businesses offering complex delivery and provision of products and services.

You can add this refund policy to your:

  • Terms of Sale
  • Client Contracts
  • Booking Forms
  • Point of Sale area
  • Purchase FAQs on your website
  • Facebook page or social media profiles if you sell via social media

If you require a customised refund policy to be drafted for your business book in for a chat with me here: legallyshalini.com.au/free-consultation


This Refund Policy Template has been lovingly created by me (an Australian lawyer) to give you the protection your business requires without the expense of a custom done-for-you legal service.

Upon completing your purchase, you will receive a downloadable policy template in an editable Word document format along with explanatory notes on how to use and complete the document to customise the policy to your needs. Just fill in the blanks, and then upload to where this policy needs to be displayed, and you’re done.  Be sure to save your files somewhere safe – for security reasons the templates are limited to download 5 times.  You can always contact us if you need more for any reason.

If you get stuck you can always contact me for a 10 minute Quick Chat, or for more complex issues you can book in a coaching call with me to review your policies.

If you are unsure if this template is right for you, please send me an email and I will be happy to point you in the right direction of what your business needs. Contact me here.

Learn more about the Why refund policy is important?